SYSTEM UPDATES, NEW FEATURES, AND IMPROVED TOOLS

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Call Recording Message Can Now Be Disabled

Call Recording Message Can Now Be Disabled

Call Recording Message Can Now Be DisabledRaichel.ai
Published on: 16/04/2025

Call Recording helps you guarantee customer satisfaction and monitor your employees' performance. However, people may behave differently when they know they’re being recorded, so we’ve allowed you to disable the recording notice.

Workflows and Automations
A2P Registration Identity Verification Required

A2P Registration Identity Verification Required

A2P Registration Identity Verification RequiredRaichel.ai
Published on: 16/04/2025

The A2P registration is here to protect your business and customers, minimizing spam and the risk of scams. To make this stronger, we’ve added identity verification steps for users who exhibit certain risk signals.

Workflows and Automations
Phone System Improvements

Phone System Improvements

Phone System ImprovementsRaichel.ai
Published on: 11/04/2025

Your phone system allows you to centralize communications within the system. From SMS to automated calls, we want you to be satisfied, so we’ve made a few small improvements that will improve your experience.

Workflows and Automations
Mandatory Call Recording

Mandatory Call Recording

Mandatory Call RecordingRaichel.ai
Published on: 29/03/2025

Call Recording is a helpful tool to ensure customer satisfaction and monitor the quality of your team's work. However, respecting customers' privacy means giving them notice that they are being recorded.

Workflows and Automations